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Disclaimer

LEGAL DISCLAIMER FOR THE WEBSITE

By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions please do not use the site or download materials from the site.

You may print copies of the information on this site for your personal use and store the files on your computer for personal use. You may not distribute text or graphics from this site to others without the express written consent of Tata Motors. Also, you may not, without the permission of Tata Motors, copy and distribute this information on any other server, or modify or reuse text or graphics on this or any another system.

No reproduction of any part of the site may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or site, whether in hard copy or electronic format, including postings to any other site. Tata Motors Limited reserves all other rights.

The information on this site has been included in good faith and is for general purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as regards its accuracy or completeness.

No information on this site shall constitute an invitation to invest in Tata Motors or any of its affiliates. Neither Tata Motors, nor their or their affiliates' officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it, including, without limitation, any loss of profit, indirect, incidental or consequential loss.

The foregoing are subject to the laws of the Republic of India and the courts in Mumbai, India shall have the exclusive jurisdiction on any dispute that may arise out of the use of this site. Please proceed only if you accept all the conditions enumerated herein above, out of your free will and consent.

 

X

SOUL
MERCHANDISE

FAQ

1.   Where can I purchase the SOUL Merchandise from?

SOUL merchandise can be purchased through payUmoney link on the SOUL website. https://www.payumoney.com/store/buy/soulmerchandise

2.   How will I get the confirmation of my purchase?

Once the payment is successful, you will get a payment confirmation email from payUmoney.

3.  What is the maximum delivery time?

The product purchased will be delivered to you within 10-15 days. You will receive a despatch email once it is shipped.

4.  How do I cancel the order, I have placed?

You can cancel your order anytime before it is shipped and we will refund the entire amount paid by you. No cancellations will be entertained in any other situation.

5.  How do I return a product?

A product once purchased, cannot be returned under any circumstance. It can only be exchanged for a different size of the same product.
Refunds will only be entertained in case of non-availability of the size of the product ordered.

6.  How can I exchange a product?

You can exchange a product with a different size of the same product.
Please contact Cougar Motorsport on 8800860430 or write to soul@cougarmotorsport.in and request for an exchange. Please send the product to the Cougar Motorsport registered address 4E, Hansalaya, 15 Barakhamba Road, New Delhi 110001 mentioning your order ID and name. Once the product is received back, it will be subject to a quality check. Please make sure that the original product tag and packing is intact when you send the product back.
Refunds will only be entertained in case of non-availability of the size of the product ordered.

7.  What happens in case the product received is damaged?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please contact Cougar Motorsport on 8800860430 or write to soul@cougarmotorsport.in mentioning your Order ID. A brand new replacement will be issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send the product back.
Refunds will only be entertained in case of non-availability of the size of the product ordered.

8.  Who can I call or write to, in case of any further queries?

You can call up our info desk on 1800-209-8282 or write to soul@tatamotors.com with any queries you may have.
Alternatively, you can also contact Cougar Motorsport on 8800860430 or write to soul@cougarmotorsport.in.