1. Where can I purchase the SOUL Merchandise from?
SOUL merchandise can be purchased through payUmoney link on the SOUL website. https://www.payumoney.com/store/buy/soulmerchandise
2. How will I get the confirmation of my purchase?
Once the payment is successful, you will get a payment confirmation email from payUmoney.
3. What is the maximum delivery time?
The product purchased will be delivered to you within 10-15 days. You will receive a despatch email once it is shipped.
4. How do I cancel the order, I have placed?
You can cancel your order anytime before it is shipped and we will refund the entire amount paid by you. No cancellations will be entertained in any other situation.
5. How do I return a product?
A product once purchased, cannot be returned under any circumstance. It can only be exchanged for a different size of the same product.
Refunds will only be entertained in case of non-availability of the size of the product ordered.
6. How can I exchange a product?
You can exchange a product with a different size of the same product.
Please contact Cougar Motorsport on 8800860430 or write to soul@cougarmotorsport.in and request for an exchange. Please send the product to the Cougar Motorsport registered address 4E, Hansalaya, 15 Barakhamba Road, New Delhi 110001 mentioning your order ID and name. Once the product is received back, it will be subject to a quality check. Please make sure that the original product tag and packing is intact when you send the product back.
Refunds will only be entertained in case of non-availability of the size of the product ordered.
7. What happens in case the product received is damaged?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please contact Cougar Motorsport on 8800860430 or write to soul@cougarmotorsport.in mentioning your Order ID. A brand new replacement will be issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send the product back.
Refunds will only be entertained in case of non-availability of the size of the product ordered.
8. Who can I call or write to, in case of any further queries?
You can call up our info desk on 1800-209-8282 or write to soul@tatamotors.com with any queries you may have.
Alternatively, you can also contact Cougar Motorsport on 8800860430 or write to soul@cougarmotorsport.in.