These Terms & Conditions (“Terms”) govern your access to and use of the website www.soul.tatamotors.com (“Website”) operated by Tata Motors Passenger Vehicles Limited (hereinafter referred to as “TMPV”), and by accessing, browsing, using the Website, you agree to be bound by these Terms. Do not continue to use the Website, if you do not agree to accept all the Terms stated herein.
The information on the Website has been included in good faith and is for informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as regards to its accuracy or completeness or for making any decision.
To use certain features of this Website, you are required to login as a member (“Member”), the details of which are provided in the registration form available on the Website. Membership of the program is open to all TATA Harrier and TATA Safari owners subject to the criteria specified from time to time by TMPV.
If you apply for any product or service detailed on this Website, these Terms should be read in conjunction with and in addition to any other terms and conditions which relate to any such specific product or service and, in the event of any contradiction between these Terms and the specific terms and conditions relating to such product or service, the latter shall prevail.
This Website is for personal and non-commercial use only.
The Website and all information, names, images, pictures, logos, icons, and materials displayed thereon, whether relating to TMPV and/or its corporate parents, subsidiaries, affiliates, etc., are provided on an ‘as is’ basis, without any representation or endorsement of any kind being made. TMPV expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the maximum extent permitted by applicable law, all such terms and warranties are hereby expressly excluded.
In the event, any provision of these Terms is declared by any judicial or other competent authority to be invalid, void, voidable, illegal or otherwise unenforceable or, if any indication of a similar nature is received, TMPV reserves the right to amend such provision solely to the extent necessary to give effect to the original intent, and any such amended provision shall be binding upon you. The remaining provisions of these Terms shall remain continue to remain valid, enforceable, and in full force and effect.
The Website, inclusive of all material contained therein, may include links to third-party websites that are controlled and maintained by others. Any link to such third-party websites is not an endorsement of such websites or content therein and you acknowledge and agree that TMPV is not responsible for content, accuracy or availability of any such websites. Use of such third-party websites shall be at your own risk.
All content available on the Website, including but not limited to text, images, logos, icons, graphics, audio/video clips, software (whether developed by TMPV or employed by it to operate the Website), design, layout, compilations, user interfaces, and all other materials (collectively, referred to as “Content”) shall belong to TMPV. All Intellectual Property Rights subsisting in this Website and Content is the exclusive property of TMPV or its licensors.
The Content is protected under applicable copyright, trademark, and intellectual property laws of India. You or any third party acting on your behalf shall not copy, reproduce, distribute, transmit or publish any Content, on any other website, social media platform, blog or computer network, or in any non-electronic format without prior written consent of TMPV. Any unauthorized use of the Content shall constitute a material breach of these Terms and may result in civil and criminal liability under applicable law.
All trademarks, service marks, logos, labels, brand identifiers and trade names displayed on the Website (collectively, “Marks”) are the exclusive property of TMPV or its licensors. No right, license, or permission is granted to you, whether expressly or by implication, to use any of the Marks. You shall not use, imitate, or reproduce any Marks in any manner without prior written authorization from TMPV. TMPV reserves all the rights to invoke all and any civil and criminal remedies available to it under the law in the event of use, misuse, imitation, or infringement of its Marks.
For the purposes of these Terms, “Intellectual Property Rights” includes the following (wherever and whenever arising and for the full term of each of them): any patent, trademark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off and other similar intellectual and commercial right (in each case whether or not registered or registrable) and registrations of and applications to register any of them. TMPV retains and reserves all rights in such Intellectual Property Rights.
The Website, products and services therein are provided on an “as is” and “as available” basis without any representation or endorsement of any kind being made and without any warranty of any kind whether express or implied, including but not limited to the warranties as specified above.
TMPV makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
In the event of any dispute about or involving these Terms and/or the Website between you and TMPV, the dispute shall be governed by the laws of India and the courts of Mumbai alone, to the exclusion of any other, shall have the jurisdiction to try and entertain such disputes.
With respect to the global nature of the Internet, you shall comply with all local laws/rules regarding user conduct on the Internet and acceptable content.
You agree to indemnify, defend and hold harmless, TMPV and its employees and agents from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against TMPV arising out of or relating to your misuse of the Website or Content or any breach by you of these Terms or infringement of third party rights or any other liabilities arising out of your use of this Website.
TMPV shall through this Website collect, process, store, share, and protect personal data, including without limitation your name and e-mail address, in accordance with the privacy laws including the Digital Personal Data Protection Act, 2023 and its rules.
By accessing or using the Website, you consent to TMPV’s processing of your personal data as described in the Privacy Policy, which shall form an integral part of these Terms.
By accessing or using the Website, you hereby provide your free, specific, informed, unconditional and unambiguous consent, through a clear affirmative action, for TMPV to collect and process your personal data for the purposes, including enabling Website functionality, verifying eligibility, administering membership, and providing SOUL program related benefits.
You have the right to withdraw consent, request corrections or modifications, or request erasure of your personal data in accordance with applicable laws, subject to legal requirements.
No ideas, material, computer code, information or other communication you submit or post to the Website will be considered confidential or proprietary. All such material becomes the exclusive property of TMPV, which is entitled to use such material for any purpose without restriction or compensation.
In no event will TMPV or any of its corporate parents, subsidiaries, affiliates etc. be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with the use of this Website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.
To the maximum extent that such is permitted by law, TMPV including its affiliated companies, its directors, managers and employees – hereby are excluded from all liability for any damage whatsoever, including any direct, indirect, incidental, consequential, remote, special, punitive, exemplary damage or loss of profits or loss of goodwill or loss of business opportunity, caused, whether directly and/or indirectly, in any way by and/or resulting from your use of the website or your reliance on any information, content, scheme or Offer available on the Website, including - but not limited to damages caused by and/or resulting in any way from:
The limitations mentioned in the preceding paragraph shall not apply if and insofar as the damage, death or personal or injury is the result of intentional acts or omissions or gross negligence by TMPV.
By accepting these Terms, you consent to TMPV to send promotional content, created solely to market or highlight products, services, or offers featured on this Website. All information is provided in good faith. Offers, prices, and details are subject to change without prior notice. The Website is not responsible for any loss, damage, or misunderstanding arising from promotional content or decisions made based on it.
If you download any software from this Website, the software and all files, images and data relating to the software will be licensed to you by TMPV. You, by any means, do not own the downloaded software, and TMPV does not transfer ownership of the software to you. TMPV retains full ownership of and title to the downloaded software and all Intellectual Property Rights related to the software. You may not, either directly or through any third party, redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-perceivable form.
TMPV may, at its sole and absolute discretion, from time to time, organise or facilitate engagement activities or extend additional benefits exclusively for the Members. Such activities or benefits may include, without limitation, breakfast drives, curated experiences, giveaways, early or priority access to events, community meetups, or any other similar engagement initiatives (“Engagement Activities”).
Participation in any Engagement Activity shall be voluntary and subject to (i) availability; (ii) any specific terms, conditions, eligibility criteria, or registration requirements prescribed by TMPV for such activity; and (iii) TMPV’s right to modify, withdraw, or cancel any Engagement Activity at any time without prior notice and without assigning any reason.
TMPV shall not guarantee the continuity, frequency, or availability of any Engagement Activities, and nothing herein shall be construed as creating any obligation on TMPV to offer or continue offering such Engagement Activities. TMPV shall not be liable for any loss, damage, delay, or inconvenience arising out of or relating to any change, cancellation, or unavailability of any Engagement Activity.
Membership of SOUL Concierge Program is open to all SOUL Members, and the criteria will be specified from time to time by TMPV. TMPV reserves the right to extend or withdraw invitations for membership without assigning any reasons. SOUL Concierge program will be an on-going loyalty program for customers of Tata Harrier and Tata Safari owners only. Membership to the SOUL Concierge program shall be valid till the customer is a registered owner of a Tata Harrier and Tata Safari.
TMPV reserves the right to alter the program at any point of time, and the decision of TMPV shall be final and binding in all matters pertaining to the program. TMPV reserves the right to decline membership to any customer it may deem appropriate.
You are prohibited from posting or transmitting to or from the Website any unlawful, infringing, threatening, libelous, defamatory, obscene or pornographic material or any other material that would violate any law and TMPV reserves the right to delete/remove such distasteful material without giving any notice. TMPV reserves the right to block such Member from entering the website permanently. Views expressed or comments offered by the Members shall be personal in nature of the Members and TMPV shall not have any responsibility whatsoever in this regard.
By using this Website, you represent that you are of a legal capacity to assume, and hereby do assume, all and any risks related to the use of this Website and its Content, and your use of this Website constitutes your agreement with TMPV to be legally bound by, and to act in accordance with, these terms and conditions of use.
These Terms together with any documents expressly referred to in them, are the terms and conditions relating to the subject matter covered for the use of this Website.
All requests for further information or for permission to reproduce any portions of the materials should be directed at:
Tata Motors Passenger Vehicle Limited
4th floor, Ahura Centre, Mahakali Caves Rd, Shanti Nagar,
Andheri East, Mumbai-40001
Email:[email protected]
Call: 1800-266-3080
